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(Solved) Refund

I recently bought the PU Course, but got in situation where I really need the money spend. I already wrote an e-mail, but got no answere till now and I'm honestly afraid the refund wont work anymore after the 30 days passed without an answere, so I'm writing here, since I've got no idea where to go with this.

What I've read so far was fine, I would like to buy the course another time, but right now I really can't aford it (stupid of me to buy it in the first place, but the refund policy seemed promissing for checking it out).

So please, whoever is responsible for this, message me here or get in contact with me via e-mail.

Otherwise, have a great day and sorry if this isn't right place for such a post.

EDIT:
Added the "solved"

Stef has reacted to this post.
Stef

Hello Meganz,

Since this is a post that can impact business, let me be clear on the issue:

I reply and refund every single request that comes within the 30 days -luckily it's very few of them-.

I received no email from you, but I could find your order and it's now been refunded.

Cheers.

 

Stef, meganz and MMC have reacted to this post.
StefmeganzMMC
Have you read the forum guidelines for effective communication already?

Didn't mean to cause any harm, I'll be a bit more carefull with my wording next time.

The issue has been resolved and I recieved the refund. Thanks Lucio and sorry for the inconvenience.

Have a great day!

Lucio Buffalmano and Stef have reacted to this post.
Lucio BuffalmanoStef

No harm at all.

If anything, this thread might be positive and show that TPM promptly takes action on refunds :).

But I had to make that clear to avoid arising doubts or fears from other readers.

Cheers meganz, all the best on turning your finances around -and if you're a reader of TPM my money is on it happening real soon :)-.

Stef has reacted to this post.
Stef
Have you read the forum guidelines for effective communication already?

Hey Lucio ,I’m in the same situation too or rather similar*

Not sure if the email was received.

Thank you for taking your time to read this

-Aaron🙂

Sorry for the delay Aaron, your original email had been wrongly labeled as spam by Gmail and I don't often check the spam folder.

Can you please forward me the original payment, that will make it easier to find it and I'll process it right away.

Thanks in advance man, and thanks for having tried PU.

Edit:
All good, I found you, refund sent. Cheers!

Have you read the forum guidelines for effective communication already?

I send to you the email too for a refund.
And i dont have any answers yet?
Thank you.

Quote from albulenasejdiu on July 5, 2022, 4:40 pm

I send to you the email too for a refund.
And i dont have any answers yet?
Thank you.

Hey albulenasejdiu,

We try to go as fast as possible.
But please note that:

  1. sent an email literally 1h ago, and another one 43 minutes ago (picture below. One is enough, two plus a forum post makes you come across like a pest crying wolf)
  2. the email didn't contain the payment confirmation as requested in the (simple) process
  3. didn't actually request a refund (read on)

You requested, I quote, to "cancel my membership".

It's not a membership, it's a payment plan.
To make a comparison, you don't go to your car dealership and ask to cancel payments on the car. And you don't go to your bank and ask to cancel the payments of your mortgage -payments plans after the 30 days are equally binding to pay the full price-.
If you want to cancel a binding agreement, then that's "your move", and then it's up to me to force the payments to the extent of the law, if I so wish.

If instead it's an order, and it's within the 30 days, then you're very welcome to ask for a refund -just please follow the (simple) procedure of forwarding the original receipt so I can locate the payment faster-.

Have you read the forum guidelines for effective communication already?
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