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Banker scene in Scarface: how emotional detachment helps you achieve your goal

(lays his terms, blame-shifts to an external party when he says "I have no other choice")
Tony: (yelling and aggressive) FUCK YOU MAN, FUCK YOU. I fly the cash myself to the Bahamas
Banker: (ignores the aggressive tone) once maybe, then what. You're gonna trust some monkey in the Bahamas with 20 million of your hard-earned dollars? (goes at the core of the issue: he's expensive but provides peace of mind) Come on Tony, don't be a schmuck
(...)
Banker: How's life treating you (starts bridging to collaborative frames)
Tony: better than you are (he's starting to accept the new terms)
Banker: (laughs, empowers Tony by welcoming his humor) say hello to the princess for me will you (covert tasking, re-takes the lead), she's beautiful (Tony is under her spell and he plays it right to him)
Tony: OK
Banker: (extends hand to confirms the collaborative frame, Tony follows his lead) I'll see ya. Take care
Tony: you too (comes around, the banker handled a cold-blooded like a Buddhist monk would handle a baby with a temper tantrum)

The banker is far from perfect though.

If anyone wants to try to guess what's missing here, this is more advanced and it's exactly where the social intelligence / intuition kicks in.

bouncypaws has reacted to this post.
bouncypaws
Have you read the forum guidelines for effective communication already?

I would cut out the condescending tone from the banker and go for speaking strong & slow in a neutral tone.

I would focus on building trust and how much better the bank services are than doing it yourself:

Tony: (yelling and aggressive) FUCK YOU MAN, FUCK YOU. I fly the cash myself to the Bahamas

Banker: You can. (agree & redirect)
But think about how feasible is it for you to do it in the long-term. (let him think about the challenges of doing it himself or finding some other party)
You run a big business.
Would you like to spend your time transporting, storing and finding people to trust with your money?
(I think indirect flattery works because I think Tony has a big ego while highlighting how he has lots of things to do)

It's dirty work but we're the best at it. (it's tedious work, we're good so leave it to us)
We've been doing this for years and on a large scale. (build your authority)
Have you ever needed to worry when trusting us with your money? (if the relationship has been good so far, why not highlight it?)


On a side note, I've no idea why the font turns blue for the banker reply.
I put it as black.

Lucio Buffalmano has reacted to this post.
Lucio Buffalmano

Exactly, he comes across as haughty and with a feeling of superiority.

Plus, very "salesy" and sleazy.
Low in trust.

Matthew Whitewood and bouncypaws have reacted to this post.
Matthew Whitewoodbouncypaws
Have you read the forum guidelines for effective communication already?
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