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Handling interruptions high power & high warmth: Tony Robbins example
We had Tony Robbins as a case study before here.
Not always in the kindest terms (examples of cover bragging and covert social climbing).
That being said, Tony is generally a big force for good.
Plus, we now have a positive example.
What an absolute beast he was here:
Tony: (speaks of excuses and of winners always finding a way)
Al Gore: (chimes in with a joke of not having the Supreme Courte on his side, which undermines Ton'y frames of "you can do anything")
Notice how Tony handles
- He doesn't resist the joke but goes along with the joke (paces)
- He expands on it and LEADS the moment of hilarity (laughs along, goes down the stage to high-five, claps)
- Compliments the joke, which displays total non-defensiveness, confidence, and antifragile eog
- Slowly starts to regain control ("AND...... AND.... ")
- TAKES OVER THE JOKE incorporating it in his own presentation (genius)
- Turns it into an example for his presentation
- TURNS IT AROUND AS A SUPPORTIVE EXAMPLE for his frame
- First he says to Al Gore's face it was, yes, an excuse. He does it stopping in front of him, BUT with a smile on his face
- Then he uses Al Gore himself as a positive example of how it's done to power protect him (if you spoke the way I saw it from you yesterday, you'd have won)
Not only he handles the interruption, he incorporates it in his presentation, in real-time, and makes it all BETTER, for all.
Absolute beast, not many can do that.
And very few in the whole world could do it in a high-stake timed and televised situation as he was in.
To this day, one of the most impressive turnarounds I've ever seen.
The TOO high power would have been to:
- Resist the interruption / joke
- Deny it was the real reason Al Gore lost
The TOO high warmth would have been:
- Accept the joke without controlling it, then wait for the laugh to die down
- Accept the frame without challenging the sub-communication
