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How to answer to an encouragement
Hello,
I'm sure Lucio addressed this already in PU. However, I noticed something that I want to share with you.
Today, a staff physician of gynecology was telling me that they lost many patients due to their internal dysfunctions (conflicts and lack of personnel). So I felt bad for him and wanted to support him. However I knew he was a higher up and an encouragement is a power move, so I said:
Me: well (hand gesture: face palm down going up) after the rain comes the sun (smile)
Him: Alright. (smile)
I thought this was a brilliant way to answer to an inadequate encouragement (he's higher up than me).
It does not acknowledge the compliment but acknowledges the sentence. Like in the US when people say things and cops don't agree at all but say "Ok" to avoid confrontation and keep the conversation moving forward/keep rapport.
That's what he did with a single word: he kept the rapport, acknowledges what I said but not the compliment. That is the verbal expression but the sub-communication. That's how I see it. I found it quite good.
Now what could have I done better was just to empathize and listen (optional: what the person is doing to turn it around)
Him: well we lost a lot of patients...
Me: (Silent head nod, mouth turned downard like a sad face as if to say: "yeah that's shit"), (optional: "well anyway you guys are turning it around (smile) ")
Correction: That is the verbal expression but not the sub-communication.
