Former Community – We Moved
🆕 Coached community here, for posts & feedback public community here.
TPM is the Wright brothers. Latest possible tech, but not the most comfortable ride
I was replying to a message in another thread.
And I cut out this part to make it briefer and more on point.
But I think it's still an interesting point of view on the business perspective of TPM:
The Sales & Customer-Centric Business VS Product/Advancement-Centric Business
Some businesses seek to sell and maximize sales.
And the customer retention and customer care are part of that strategy of maximizing profits.
These businesses tend to have a developed and tested product, and most advancements are incremental.
Some other businesses sell to pursue a certain mission.
TPM is more in the latter category.
TPM's priority is to advance and codify power dynamics as a discipline.
In the case of TPM, that research-based work and the product on sales are the same.
Power University is meant to be the executive summary, pragmatic-oriented overview of the more research-based work on power dynamics and social strategies.
My super-biased belief is that Power University is the best product for social effectiveness (at least for those who have certain basics).
But it's not the best product for customer experience.
It's not meant to be.
Neither PU nor the processes around it are (yet) packaged or meant for the best possible customer experience (including customer care).
That might change in the future, but it's how it is now.
Power dynamics is still an evolving discipline.
People who buy into it are buying into a living and breathing product.
To make a flight analogy, you're not buying a first-class trip on a modern plane with a welcome drink and a bunch of flight attendants.
You're entering the first commercial flight next to the plane developers (those who joined in 2018 joined in the true Wright brothers days).
It's not the most comfortable ride.
It's not meant for those who seek the best comfort -take first-class train for that-.
It's meant for those who want to learn the most cutting-edge stuff and potentially travel the fastest -if they can stomach the rugged exteriors-.
And for those are cool with some potential wires still hanging around, and not having any white-gloves stewards to walk around the aisle.
And, thankfully, some of those early flyers also turned developers of the new plane/industry, improving and accelerating its development (this community)
