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Will a Google Form Help to Streamline Refunds?
#1 · November 23, 2021, 4:47 pm
What do you think about setting up Google Forms for Refunds?
Would that save time in consolidating all the refund requests?
Then, a quick series of questions and requests could help to process the refund:
- Why do you want to get a refund?
- What value did you get out of Power University?
- Attach a screenshot of the invoice
The problem is that people may still email you, and you end up with another channel of refund to handle.
#2 · November 24, 2021, 3:28 am
Maybe in the future could work great.
Thank you for the idea, Matthew.
For now, it wouldn't be worth the time -it would mean developing a system for something that is not an issue-.
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#3 · November 26, 2021, 1:09 pm
Great to hear that it's not an issue :).
I noticed that
- there are a few, unreasonable requests for refunds
- some people need the money back for personal reasons
- some people didn't find the course suitable
So I thought a series of questions & requirements
- may encourage fair requests for refunds
- collect some data on why people ask for the money back or didn't find the course suitable
But if it's the above are non-issues or small issues, then that's even better.