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Limiting PU access & support to 1 year for long-term viability

#21 · July 10, 2023, 5:07 am

You should actually initiate a discussion not before banning the access but before limiting the access. Give access to everyone and then start this discussion.

#22 · July 10, 2023, 5:09 am

Give me a way to download the entire course, the version that I bought. And then let me download the old version. then you can do what ever you want.

Deleted user and C_P have reacted to this post.

#23 · July 10, 2023, 11:28 am

I’m unable to access my PU course. It got expired.

I really was ignoring it Cz I thought it would be a lifetime access.
If you give me the access again I would just save it and refer it when ever I have time.

Please give me back my access for one more year and then you can take it off.

I have written my concerns in the blog/form in a aggressive way. I apologise for that.

I am neither interested nor can afford to enrol in the latest PU version.
Henceforth, if you let me simply save the old version for which I enrolled, I would be grateful to you.

Another suggestion is that, if you are thinking of making the access expire for any of the courses, you better communicate that to the customer before banning the access and give them ample time to save the content. Also, it would be great if you consider leaving the old courses like that and making the new customers buy the new courses with new terms and conditions.

What you have done right now, clearly makes me feel like, that you think "I have the authority to ban or expire the access and hence I can do it without any prior communication. If you miss it, it it up to you to pay for it again and get back the access" . That's how I am exactly feeling about you right now. I am sorry if this offends you but that is my honest feeling.

Humbly, if that is the case, I am not interested to purchase again, nor I can afford to do that.

Again, I apologise for all the aggressive, manipulative moves that I made. However, I am in still hope that you would understand my situation and give me back the access to my course as soon as possible.

Regards,

Aditya Gotety.

Deleted user has reacted to this post.

#24 · July 10, 2023, 5:01 pm

Quote from Lucio Buffalmano on July 9, 2023, 8:41 pm
Site has been hit by several waves of demotions.
The official stance is that searchers find the best information and content.
But that's obviously not true: TPM has improved immensely from the peak of visits: both in quantity and quality.
And it also reflects on the metrics that should form the "objective backbone". Those who land here now spend more time and visit more pages compared to when it had a lot more visitors.
So, what gives?
Is there throttling going on?
I only have some speculations.
But bottom line is that while this may recover, it may also worsen (and if it's true that trends tend to keep on going, well...).
You're right that the addressable market is huge, but that never was the constraint.
It doesn't matter where there are 1 billion people that speak English, half or that, or 10 times that.
If you don't reach them, it doesn't mean anything.

That's interesting, sound like a SEO problem, another reason to go to a good SEO agency.

This site may have been placed on some sort of Blacklist and a lot other stuff that can be done to make the site be less visible on search engines.

For example, you can have scammy or insecure sites linking to your website which in turn makes Google trust the site less and make it less visible.
Things like that may be done on purpose to get rid of competition and are hard to realize if you don't work in this kind of stuff.

Or NSFW content ( talk about sex, some photos ) may make engines rank website lower?

It was really unexpected to hear the site is losing views, I thought site is slowly growing and the slow growth is the problem.

There's so much content, blog posts alone, that I have trouble believing that more content will make a substantial difference, there seems to be an important underlying problem that's hard to see, continuing doing as before may not end well.

Transitioned, C_P and 2 other users have reacted to this post.

#25 · July 11, 2023, 12:58 am

Quote from Pelt on July 11, 2023, 12:58 am
Dear Lucio,
On June 20^th I received an e-mail from Power University with the subject ‘Power University Reminder… Don’t Pur Your Best Life Second’. I completely forgot about Power University and my subscription and I was positively surprised about the message. To be honest I parked the course for a long time. I was going to continue, but life happened and I failed to do so. Logging in the first time in probably a year or two felt good as I recently started another stage of self-improvement.
I restarted the course after I got that reminder as I realize, now more than ever before, that I need to improve myself on Power Dynamics to get further in life. Changing jobs from a calm and friendly environment to a much more competitive and aggressive environment tends to do that. I do want to add that the lessons I did follow in the past still rang with me, and even the basics I picked up years ago already helped me to some extent to get where I am today. As recent as last Friday it were the lessons I learned years ago that made me spot a very unfriendly power move, and recognizing myself how I completely fell for it. Alas, I cannot take back the damage I did upon myself that day.
Why add those first two paragraphs to this post? Speaking in terms of value as this was posted about earlier, from my perspective, that single payment I made almost four years ago has already paid itself back with a large return on investment. I am unsure what others paid but I do realize that two months of my newspaper subscription is costlier then I ever paid for Power University. So whatever happens from this point forward I will never regret signing up for Power University back then.
Additionally I do want to add that, even though I do not recall this ever happening in an instance where I am a consumer, from a business standpoint I have more then once renegotiated a contract in favour of the other party. It all depends on the reasons why a contract needs to be changed, and in the end both parties need to be happy. If one of the parties is unhappy in time both parties lose.
Nonetheless I do think the change of the term could have been handled better. I realize you communicated that in your perception the limitation of the subscription term would only apply to new participants, but in the end I am pretty certain you could have reversed the action or updated the subscription term of selected users to a long time in the future and you chose not to do so. This would have given you some time to come up with a better approach. The approach used comes, at least to me, across as ‘just do it’ and ‘seeing what happens’.
If you would have explained yourself over e-mail to all current subscribers of your decision to no longer offer life-time subscriptions and to convert all current life-time subscriptions to the one year subscription per July 1^st 2023 I believe the negative feedback would not turn out to be severe. Of course there will be people who will feel that the life time subscription should remain, and it is their right to feel that way. To everybody their own opinion. I do however believe that taking such a stance would come across more favourably, taking your own lessons into account what happens in one year’s time matters less then what happens tomorrow.
Everything is better then having subscribers trying to find out by themselves why there is a message ‘access expired’ at the top of the page when you never expected to see it.
I realize sending out emails to all current subscribers would probably lead to a lot of users who would not log in anyway receiving that message, and it might lead to more people questioning your actions even if they would not even want to revisit the course. However, if you send out a reminder that you have not seen people in a long time and they should login again, chances are most that are still interested are going to find out anyway.
The reason I would opt for a term of 1 year instead of the 6 month term you are currently extending has to do with the fact that otherwise on July 1^st the lifetime subscribers are worse off than the new subscribers at that date. I would try to prevent that and offer at least the same to the life time subscribers that are converted as to new subscribers per the date of change. Move them over to a regular subscription instead of blocking access.
In the end, and it might be an unpopular stance, I do support you limiting the lifetime subscriptions. I would just have handled it differently.
Do not get me wrong, I do feel that the other suggestions made by other users are also valid suggestions (only new users are limited in time, or life time subscribers pay a smaller annual fee, or life time subscribers pay a version upgrade fee). Though that would still mean a permanent difference in between users, and add to technical difficulties you probably do not want to get involved with.
Ultimately you have to make the decision you deem best for your company.
With kind regards,
Bart Leijendeckers
PS : One more suggestion. It might be good to look at your e-mail templates and change the ‘Pur’ to ‘Put’. Every time I read that line I have to think of cats. I like cats, but still.

Dear Lucio,

On June 20^th I received an e-mail from Power University with the subject ‘Power University Reminder… Don’t Pur Your Best Life Second’. I completely forgot about Power University and my subscription and I was positively surprised about the message. To be honest I parked the course for a long time. I was going to continue, but life happened and I failed to do so. Logging in the first time in probably a year or two felt good as I recently started another stage of self-improvement.

I restarted the course after I got that reminder as I realize, now more than ever before, that I need to improve myself on Power Dynamics to get further in life. Changing jobs from a calm and friendly environment to a much more competitive and aggressive environment tends to do that. I do want to add that the lessons I did follow in the past still rang with me, and even the basics I picked up years ago already helped me to some extent to get where I am today. As recent as last Friday it were the lessons I learned years ago that made me spot a very unfriendly power move, and recognizing myself how I completely fell for it. Alas, I cannot take back the damage I did upon myself that day.

Why add those first two paragraphs to this post? Speaking in terms of value as this was posted about earlier, from my perspective, that single payment I made almost four years ago has already paid itself back with a large return on investment. I am unsure what others paid but I do realize that two months of my newspaper subscription is costlier then I ever paid for Power University. So whatever happens from this point forward I will never regret signing up for Power University back then.

Additionally I do want to add that, even though I do not recall this ever happening in an instance where I am a consumer, from a business standpoint I have more then once renegotiated a contract in favour of the other party. It all depends on the reasons why a contract needs to be changed, and in the end both parties need to be happy. If one of the parties is unhappy in time both parties lose.

Nonetheless I do think the change of the term could have been handled better. I realize you communicated that in your perception the limitation of the subscription term would only apply to new participants, but in the end I am pretty certain you could have reversed the action or updated the subscription term of selected users to a long time in the future and you chose not to do so. This would have given you some time to come up with a better approach. The approach used comes, at least to me, across as ‘just do it’ and ‘seeing what happens’.

If you would have explained yourself over e-mail to all current subscribers of your decision to no longer offer life-time subscriptions and to convert all current life-time subscriptions to the one year subscription per July 1^st 2023 I believe the negative feedback would not turn out to be severe. Of course there will be people who will feel that the life time subscription should remain, and it is their right to feel that way. To everybody their own opinion. I do however believe that taking such a stance would come across more favourably, taking your own lessons into account what happens in one year’s time matters less then what happens tomorrow.

Everything is better then having subscribers trying to find out by themselves why there is a message ‘access expired’ at the top of the page when you never expected to see it.

I realize sending out emails to all current subscribers would probably lead to a lot of users who would not log in anyway receiving that message, and it might lead to more people questioning your actions even if they would not even want to revisit the course. However, if you send out a reminder that you have not seen people in a long time and they should login again, chances are most that are still interested are going to find out anyway.

The reason I would opt for a term of 1 year instead of the 6 month term you are currently extending has to do with the fact that otherwise on July 1^st the lifetime subscribers are worse off than the new subscribers at that date. I would try to prevent that and offer at least the same to the life time subscribers that are converted as to new subscribers per the date of change. Move them over to a regular subscription instead of blocking access.

In the end, and it might be an unpopular stance, I do support you limiting the lifetime subscriptions. I would just have handled it differently.

Do not get me wrong, I do feel that the other suggestions made by other users are also valid suggestions (only new users are limited in time, or life time subscribers pay a smaller annual fee, or life time subscribers pay a version upgrade fee). Though that would still mean a permanent difference in between users, and add to technical difficulties you probably do not want to get involved with.

Ultimately you have to make the decision you deem best for your company.

With kind regards,

Bart Leijendeckers

PS : One more suggestion. It might be good to look at your e-mail templates and change the ‘Pur’ to ‘Put’. Every time I read that line I have to think of cats. I like cats, but still.

Lucio Buffalmano, Jack and 4 other users have reacted to this post.

#26 · July 11, 2023, 10:09 am

Quote from Lucio Buffalmano on July 11, 2023, 10:09 am
Hello Bart,
Thank you for the detailed message and the feedback!
And, in large part, I totally agree.
I would have handled it very differently too, in hindsight.
But sometimes you take some steps in the right direction and realize something isn't as planned and you take the wrong turn.
And then, hopefully, adjust to the best of your ability and you still overall moved forward.
Not much different than most other things in life for anyone who seeks to move forward.
And similar for what we learn here, as well: sometimes you will push back too strong and sometimes you may act like an asshole before you adjust to a more high-quality man.
That sucks, but as long as you adjust and move in the right direction, it's still (a lot) better than staying stuck, or always being on the losing end.
Just a few random notes:
Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
On June 20^th I received an e-mail from Power University with the subject ‘Power University Reminder… Don’t Pur Your Best Life Second’. I completely forgot about Power University and my subscription and I was positively surprised about the message. To be honest I parked the course for a long time. I was going to continue, but life happened and I failed to do so. Logging in the first time in probably a year or two felt good as I recently started another stage of self-improvement.
I restarted the course after I got that reminder as I realize, now more than ever before, that I need to improve myself on Power Dynamics to get further in life.
Thank you for the note!
It's helpful to know it was helpful.
Just to ensure I don't take extra credit for it: when I activated those remidners, same for the 1 year plan change, I expected them to start going out for future non-logged in users only.
Instead, it blasted everyone who hadn't logged in for 3 days :S
Exactly the same thing as for the 1 year subscription change.
Speaking of which:
Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
Nonetheless I do think the change of the term could have been handled better. I realize you communicated that in your perception the limitation of the subscription term would only apply to new participants, but in the end I am pretty certain you could have reversed the action or updated the subscription term of selected users to a long time in the future and you chose not to do so. This would have given you some time to come up with a better approach. The approach used comes, at least to me, across as ‘just do it’ and ‘seeing what happens’.
That's a jump to conclusion.
And, in an otherwise excellent and balanced message, I didn't appreciate this part because:
The jump to conclusion frames me quite negatively
It's not true
It's not true because, also highlighted in an early response, TPM did choose to extend past 1-year users who have contributed to PU -some of them even already wrote here-.
As for reversing the application to everyone in the past year, yes, it may have been possible indeed.
Everything's possible.
But it wasn't -and it isn't- a matter of pushing a button. It would have taken longer, hiring a developer, and turning it into a small project on its own (with all the demands on time, resources, risks, present and future potential code conflict, etc.).
That, I decided not to go ahead with.
Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
If you would have explained yourself over e-mail to all current subscribers of your decision to no longer offer life-time subscriptions and to convert all current life-time subscriptions to the one year subscription per July 1^st 2023 I believe the negative feedback would not turn out to be severe. Of course there will be people who will feel that the life time subscription should remain, and it is their right to feel that way. To everybody their own opinion. I do however believe that taking such a stance would come across more favourably, taking your own lessons into account what happens in one year’s time matters less then what happens tomorrow.
This is all about framing, and about framing it right.
The feedback is actually far more positive than negative.
But the vocal minority often does a good job of swaying perceptions and grabbing more attention than the larger, satisfied majority.
And you're more likely to get the satisfied ones to keep it private, and the not-happy ones to vent publicly to grab more attention and try to increase their power to bend you to their will (or get a bigger revenge as they seek to undermine the public perception).
As mentioned in a previous post, the vast majority of people who wrote instead were cool about it -support even referred to some as "love letters"-.
For some, it may be smart social strategy and... Kudos to them, for that :).
And in many more cases, it may as well be because they realized that it was a huge win for them in any case.
And because they (correctly, I hope) see TPM as seeking to add value, and they're happy with renegotiating the win-win.
In pure numbers, more people offered to pay more right away, than people who complained.
Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
The reason I would opt for a term of 1 year instead of the 6 month term you are currently extending has to do with the fact that otherwise on July 1^st the lifetime subscribers are worse off than the new subscribers at that date. I would try to prevent that and offer at least the same to the life time subscribers that are converted as to new subscribers per the date of change. Move them over to a regular subscription instead of blocking access.
You may be totally right here.
6 months is a best guess to:
Give (more than) enough time to everyone to finish the course: since we advertise it as "succeed in 3 months", we doubled that. Then, even considering some people may go slower, some may have barely started, but some others may have almost finished. The majority, will be around the middle
Equate past and future alumni because, as per above, past alumni have already started
I still think it may be a fair approach, but I may be wrong about it.
Since you're not the only one who mentioned that, I'm open to rethinking this approach.
Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
Ultimately you have to make the decision you deem best for your company.
This I care to clarify:
The decision is with both TPM and the alumni in mind.
TPM juggles different priorities and values and some of them may be at odds with each other.
Giving individual (past) alumni the most value possible may sometimes be at odds with "helping good men reach the top by developing the best products possible" when you look at them take them as a group and future-alumni level because providing endless access (even only to the past ones) intrinsically adds a drag to "R&D" (all the points listed in the first beginning).
That drag does impact the product quality the steps you can or cannot take to improve things (ie.: move to a new content delivery system, for example) and the value you can add.
Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
(...) I do want to add that the lessons I did follow in the past still rang with me, and even the basics I picked up years ago already helped me to some extent to get where I am today. As recent as last Friday it were the lessons I learned years ago that made me spot a very unfriendly power move, and recognizing myself how I completely fell for it.
Speaking in terms of value as this was posted about earlier, from my perspective, that single payment I made almost four years ago has already paid itself back with a large return on investment. I am unsure what others paid but I do realize that two months of my newspaper subscription is costlier then I ever paid for Power University. So whatever happens from this point forward I will never regret signing up for Power University back then.
(...)
In the end, and it might be an unpopular stance, I do support you limiting the lifetime subscriptions. I would just have handled it differently.
(...)
PS : One more suggestion. It might be good to look at your e-mail templates and change the ‘Pur’ to ‘Put’. Every time I read that line I have to think of cats. I like cats, but still.
Thank you much for the kinds words, your overall understanding, and for the typo suggestion as well :).
All much appreciated, Bart.
And if I may add one last note: you'll now find a PU that's at least 10x better than what you signed up and, I hope, at least 10x as value-adding to you.
Including for that new competitive place you're in (and if you have any questions or any situation you want to share and get feedback on, happy to read and hopefully contribute).

Hello Bart,

Thank you for the detailed message and the feedback!

And, in large part, I totally agree.

I would have handled it very differently too, in hindsight.

But sometimes you take some steps in the right direction and realize something isn't as planned and you take the wrong turn.

And then, hopefully, adjust to the best of your ability and you still overall moved forward.

Not much different than most other things in life for anyone who seeks to move forward.

And similar for what we learn here, as well: sometimes you will push back too strong and sometimes you may act like an asshole before you adjust to a more high-quality man.

That sucks, but as long as you adjust and move in the right direction, it's still (a lot) better than staying stuck, or always being on the losing end.

Just a few random notes:

Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
On June 20^th I received an e-mail from Power University with the subject ‘Power University Reminder… Don’t Pur Your Best Life Second’. I completely forgot about Power University and my subscription and I was positively surprised about the message. To be honest I parked the course for a long time. I was going to continue, but life happened and I failed to do so. Logging in the first time in probably a year or two felt good as I recently started another stage of self-improvement.
I restarted the course after I got that reminder as I realize, now more than ever before, that I need to improve myself on Power Dynamics to get further in life.

Thank you for the note!

It's helpful to know it was helpful.

Just to ensure I don't take extra credit for it: when I activated those remidners, same for the 1 year plan change, I expected them to start going out for future non-logged in users only.
Instead, it blasted everyone who hadn't logged in for 3 days :S

Exactly the same thing as for the 1 year subscription change.

Speaking of which:

Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
Nonetheless I do think the change of the term could have been handled better. I realize you communicated that in your perception the limitation of the subscription term would only apply to new participants, but in the end I am pretty certain you could have reversed the action or updated the subscription term of selected users to a long time in the future and you chose not to do so. This would have given you some time to come up with a better approach. The approach used comes, at least to me, across as ‘just do it’ and ‘seeing what happens’.

That's a jump to conclusion.

And, in an otherwise excellent and balanced message, I didn't appreciate this part because:

The jump to conclusion frames me quite negatively
It's not true

It's not true because, also highlighted in an early response, TPM did choose to extend past 1-year users who have contributed to PU -some of them even already wrote here-.

As for reversing the application to everyone in the past year, yes, it may have been possible indeed.
Everything's possible.
But it wasn't -and it isn't- a matter of pushing a button. It would have taken longer, hiring a developer, and turning it into a small project on its own (with all the demands on time, resources, risks, present and future potential code conflict, etc.).

That, I decided not to go ahead with.

Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
If you would have explained yourself over e-mail to all current subscribers of your decision to no longer offer life-time subscriptions and to convert all current life-time subscriptions to the one year subscription per July 1^st 2023 I believe the negative feedback would not turn out to be severe. Of course there will be people who will feel that the life time subscription should remain, and it is their right to feel that way. To everybody their own opinion. I do however believe that taking such a stance would come across more favourably, taking your own lessons into account what happens in one year’s time matters less then what happens tomorrow.

This is all about framing, and about framing it right.

The feedback is actually far more positive than negative.

But the vocal minority often does a good job of swaying perceptions and grabbing more attention than the larger, satisfied majority.

And you're more likely to get the satisfied ones to keep it private, and the not-happy ones to vent publicly to grab more attention and try to increase their power to bend you to their will (or get a bigger revenge as they seek to undermine the public perception).

As mentioned in a previous post, the vast majority of people who wrote instead were cool about it -support even referred to some as "love letters"-.

For some, it may be smart social strategy and... Kudos to them, for that :).

And in many more cases, it may as well be because they realized that it was a huge win for them in any case.
And because they (correctly, I hope) see TPM as seeking to add value, and they're happy with renegotiating the win-win.

In pure numbers, more people offered to pay more right away, than people who complained.

Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
The reason I would opt for a term of 1 year instead of the 6 month term you are currently extending has to do with the fact that otherwise on July 1^st the lifetime subscribers are worse off than the new subscribers at that date. I would try to prevent that and offer at least the same to the life time subscribers that are converted as to new subscribers per the date of change. Move them over to a regular subscription instead of blocking access.

You may be totally right here.

6 months is a best guess to:

Give (more than) enough time to everyone to finish the course: since we advertise it as "succeed in 3 months", we doubled that. Then, even considering some people may go slower, some may have barely started, but some others may have almost finished. The majority, will be around the middle
Equate past and future alumni because, as per above, past alumni have already started

I still think it may be a fair approach, but I may be wrong about it.
Since you're not the only one who mentioned that, I'm open to rethinking this approach.

Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
Ultimately you have to make the decision you deem best for your company.

This I care to clarify:

The decision is with both TPM and the alumni in mind.

TPM juggles different priorities and values and some of them may be at odds with each other.

Giving individual (past) alumni the most value possible may sometimes be at odds with "helping good men reach the top by developing the best products possible" when you look at them take them as a group and future-alumni level because providing endless access (even only to the past ones) intrinsically adds a drag to "R&D" (all the points listed in the first beginning).

That drag does impact the product quality the steps you can or cannot take to improve things (ie.: move to a new content delivery system, for example) and the value you can add.

Quote from Bart Leijendeckers on July 11, 2023, 12:58 am
(...) I do want to add that the lessons I did follow in the past still rang with me, and even the basics I picked up years ago already helped me to some extent to get where I am today. As recent as last Friday it were the lessons I learned years ago that made me spot a very unfriendly power move, and recognizing myself how I completely fell for it.
Speaking in terms of value as this was posted about earlier, from my perspective, that single payment I made almost four years ago has already paid itself back with a large return on investment. I am unsure what others paid but I do realize that two months of my newspaper subscription is costlier then I ever paid for Power University. So whatever happens from this point forward I will never regret signing up for Power University back then.
(...)
In the end, and it might be an unpopular stance, I do support you limiting the lifetime subscriptions. I would just have handled it differently.
(...)
PS : One more suggestion. It might be good to look at your e-mail templates and change the ‘Pur’ to ‘Put’. Every time I read that line I have to think of cats. I like cats, but still.

Thank you much for the kinds words, your overall understanding, and for the typo suggestion as well :).

All much appreciated, Bart.

And if I may add one last note: you'll now find a PU that's at least 10x better than what you signed up and, I hope, at least 10x as value-adding to you.
Including for that new competitive place you're in (and if you have any questions or any situation you want to share and get feedback on, happy to read and hopefully contribute).

Pelt, Ali Scarlett and 5 other users have reacted to this post.

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#27 · July 11, 2023, 10:26 am

Quote from Lucio Buffalmano on July 11, 2023, 10:09 am
This I care to clarify:
The decision is with both TPM and the alumni in mind.
TPM juggles different priorities and values and some of them may be at odds with each other.
Giving individual (past) alumni the most value possible may sometimes be at odds with "helping good men reach the top by developing the best products possible" when you look at them take them as a group and future-alumni level because providing endless access (even only to the past ones) intrinsically adds a drag to "R&D" (all the points listed in the first beginning).
That drag does impact the product quality the steps you can or cannot take to improve things (ie.: move to a new content delivery system, for example) and the value you can add.

By the way, I wanted to add one thing here.

This can be helpful to keep in mind when making decisions.

Past and present stakeholders have a powerful voice and future ones are absolutely powerless mutes.

You want to keep that in mind because you sometimes want -or have to- serve both.

So while you fully listen and engage the voices and rights of past and present, it's also on you to create the voices of future stakeholders.
And to make it loud and 'real" enough to bring it to the present -lest, they'll get the shaft every single time-.

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#28 · July 11, 2023, 11:42 am

Hello Lucio,

thanks for taking the time to address all the concerns, from a rational and emotional standpoint as well as in power dynamics. Lessons for us here as well. So value thanks!

It's not true because, also highlighted in an early response, TPM did choose to extend past 1-year users who have contributed to PU -some of them even already wrote here-.

I want to say that it was not clear to me until now. I might have not read carefully enough. Anyway, thanks for that.

Lucio Buffalmano and Pelt have reacted to this post.

#29 · July 12, 2023, 2:45 pm

Quote from John Freeman on July 12, 2023, 2:45 pm
Hello Lucio,
As I’m going to PU now I have to say it massively improved and it was already top notch. The part about social strategies for success is more streamlined and easier to understand. The part about the reciprocation styles (tit for tat etc.) is really good (one caveat: the Pavlov breakdown is not as clear as the rest).
So if I understand correctly that you feel that there is some value imbalance in your/TPM disfavor. I understand better now knowing all the work that went into it. I think the trick for people who participate a lot in the forum is to have a feel like they have easier access to PU. In the form of a discount à longer access time or something like this.
I’m also humbly acknowledging that changing the access motivated me to study it again. So the time limit has actually the benefits you talked about I agree. Sometimes we would like to think of us as more self-determined that we really are. So incentives work and the time limit is an incentive to finish the course.
I also understand better now after some time your stance and after you exposed here deeper value dynamics. I understand why you feel you promised something that in a way was an over-promise but you did not know at the time and circumstances changed. So even if you don’t like it it makes sense from a business standpoint.
I think what also leaves a bitter taste in some people’s mouth is that it is a transaction and we already talked about it. That also means that people are happy to contribute more or have less if they feel that the group (here half business half community) need this contribution to continue existing since they’re getting value from it. So the (duly) selective sharing of information such as showing the traffic was the right move I agree.
If people feel like TPM is making a lot of money (we don’t know it and it’s totally you’re right to keep it private in a private-owned business, not implying you should share this information) they feel less inclined to lose privileges.
So there are several levels to this: the deeper business/value/money dynamics and the more superficial transactional aspect of it.
The hybrid nature of TPM: business and community is bound by to create these kind of situations. It’s totally alright from my point of view as I think it’s a great model. It think the value exchange is fair.
These are my thoughts on this topic. Feel free to comment on it if you feel like it. I hope my intention are correctly portrayed in this post and I’m happy to do my best to be more precise. In Summary I understand better your POV on that matter and the choice you made with the info at my disposal. I’ll be honest as a customer it does lower a bit the trust emotionally (already talked about it) but rationally I understand and I think you must feel that your work is adequately compensated and that the future of TPM is safer.
I do not have all the info but that is my opinion as I trust you.

Hello Lucio,

As I’m going to PU now I have to say it massively improved and it was already top notch. The part about social strategies for success is more streamlined and easier to understand. The part about the reciprocation styles (tit for tat etc.) is really good (one caveat: the Pavlov breakdown is not as clear as the rest).

So if I understand correctly that you feel that there is some value imbalance in your/TPM disfavor. I understand better now knowing all the work that went into it. I think the trick for people who participate a lot in the forum is to have a feel like they have easier access to PU. In the form of a discount à longer access time or something like this.

I’m also humbly acknowledging that changing the access motivated me to study it again. So the time limit has actually the benefits you talked about I agree. Sometimes we would like to think of us as more self-determined that we really are. So incentives work and the time limit is an incentive to finish the course.

I also understand better now after some time your stance and after you exposed here deeper value dynamics. I understand why you feel you promised something that in a way was an over-promise but you did not know at the time and circumstances changed. So even if you don’t like it it makes sense from a business standpoint.

I think what also leaves a bitter taste in some people’s mouth is that it is a transaction and we already talked about it. That also means that people are happy to contribute more or have less if they feel that the group (here half business half community) need this contribution to continue existing since they’re getting value from it. So the (duly) selective sharing of information such as showing the traffic was the right move I agree.

If people feel like TPM is making a lot of money (we don’t know it and it’s totally you’re right to keep it private in a private-owned business, not implying you should share this information) they feel less inclined to lose privileges.

So there are several levels to this: the deeper business/value/money dynamics and the more superficial transactional aspect of it.

The hybrid nature of TPM: business and community is bound by to create these kind of situations. It’s totally alright from my point of view as I think it’s a great model. It think the value exchange is fair.

These are my thoughts on this topic. Feel free to comment on it if you feel like it. I hope my intention are correctly portrayed in this post and I’m happy to do my best to be more precise. In Summary I understand better your POV on that matter and the choice you made with the info at my disposal. I’ll be honest as a customer it does lower a bit the trust emotionally (already talked about it) but rationally I understand and I think you must feel that your work is adequately compensated and that the future of TPM is safer.

I do not have all the info but that is my opinion as I trust you.

Lucio Buffalmano has reacted to this post.

#30 · July 12, 2023, 3:29 pm

I also want to say that this an example of great leadership: to invest time and energy to explain a decision to have the group onboard. I think in terms of leadership this has a great ROI and it's the right way to go about it. Leaders have the right and ought to change their mind and decisions when circumstances change. If going South is the right move at some point. It's also the right move to change to go towards West when the wind changes or the weather is bad down South.

C_P and Lucio Buffalmano have reacted to this post.